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What happens to my license if I purchase a new computer?
You can always transfer your license to a new computer. If you have any questions about the transfer process please contact us.
What forms of payment do you accept?
Credit card, Wire Transfer, Phone, Fax, Check.

Our on-line order processing is done by Plimus.com.
Macs or PCs?
Our software is written for Microsoft Windows. (optimized for Microsoft Windows Vista.)

Our software can run on newer Intel-based Macs...please see our blog post.
How can I request a new feature?
Please contact us your suggestions. We are focused on continually improving our products based on user feedback.
What is your refund policy?
All Elm Software products are available for a 30-day evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. Evaluation software may be downloaded from the Elm Software web site, is fully functional, and includes complete online documentation. During the evaluation period, technical support is available by sending e-mail to support@elmsoftware.com. After purchasing a product key, iDo is covered by a 30-day money-back guarantee. If you are not completely satisfied, just call our orders department at 484-341-8486 within 30 days of purchasing a license. We do not offer refunds for opened iDo Wedding Couple Edition CDs. For unopened CDs, we have a $5.00 restocking fee.

iDo Wedding Couple Edition

What is the difference between iDo Wedding Couple Edition and iDo Wedding and Event Professional Edition?
iDo Wedding Couple Edition is wedding software designed for brides and grooms planning their own wedding. iDo Wedding and Event Professional Edition is designed for wedding consultants and event professionals planning multiple events simultaneously while managing their business.
What is the difference between the product key and the CD?
Our customers purchase a product key if they have downloaded iDo and their trial is close to expiring. Once you purchase a product key from our website, we immediately email it to you. The product key turns a free trial into a purchased license.
We also offer a CD version for customers who want the physical product. Also, the CD makes for a great gift, promotional item, or product offering in your retail store.
Will the information that I enter in iDo be safe?
Yes. iDo Wedding Couple Edition is installed locally on your personal computer, not the web. All information that you enter goes into a database. The database resides at: C:\Elm Software\iDo\Database\ido.elmdata.

Note: We recommend that you backup your database file regularly.
Can I import my contacts from my favorite address book?
Yes. iDo Wedding Couple Edition supports a direct import from Microsoft Outlook. If you do not use Outlook, iDo can import any list saved as a CSV file. Most address books (GMail, Yahoo!, etc.) allow you to export your address list in the CSV file format.
Can I print labels?
Yes. iDo makes printing labels easy. iDo currently supports Avery 8160 (white), 8660 (clear) and L7160 (for A4 sized paper). You can print labels for mailers, save-the-dates, thank you notes, etc.
Purchase PrintJobs if you would like to print on any size label, envelope, or tent card.
Will the program continue to run after my wedding day?
Yes. iDo Wedding Couple Edition will continue to work after your wedding day.
Can I purchase iDo Wedding Couple Edition CDs in bulk?
Yes. We offer discounts when iDo Wedding Couple Edition CDs are purchased in bulk.
  • Order 2-9 CDs and get $10.00 USD off per CD
  • Order 10-99 CDs and get $15.00 USD off per CD
For quantities above 100 units please contact Elm Software.
Can you resend my product key?
Yes. Contact us and provide us with your name and approximate order date and we will resend your product key.
Can I install iDo Wedding Couple Edition on my desktop and my laptop?
Yes. Please contact us regarding this process so that it complies with our EULA.
Does iDo work on a wireless home network?
Yes. Please contact us and we will provide you with the appropriate steps so that it complies with our EULA.
How do I transfer my iDo data from one computer to another?
All of your iDo wedding data is stored in a database file.
The database file resides at: C:\Elm Software\iDo\Database\iDo.elmdata.

Steps:
  1. Close iDo on both computers.
  2. On the 'main' computer, copy the database file at: C:\Elm Software\iDo\Database\iDo.elmdata.
    Note: Copy this file to a thumb drive, CD, or simply email it to yourself.
  3. On the 'target' computer, copy and replace the iDo.elmdata from step 2.
  4. Open iDo on the 'target' computer and you should see your iDo data that was once on your 'main' computer.

Any questions about this process, please contact us.
What happens to my information if my computer crashes?
Because computers do crash, Elm Software encourages you to periodically backup your iDo database located at: C:\Elm Software\iDo\Database\iDo.elmdata.
This file contains all of your wedding data that has been entered into iDo. Save this database file to a thumb drive, zip drive, CD or other location separate from your computer. If your computer does happen to crash, simply reinstall iDo and restore your back-up database file to C:\Elm Software\iDo\Database\iDo.elmdata.

Note: If you do not backup your database file and your computer crashes, all of your data will be lost. Please be sure to backup your database.
How can I request a new feature to be added to future versions of iDo Wedding Couple Edition?
Please post your feature request on our forums. We are focused on continually improving iDo Wedding Couple Edition and we appreciate your feedback. The current version of iDo reflects many features requested by our customers.

iDo Wedding and Event Professional Edition

What is the difference between iDo Wedding Couple Edition and iDo Wedding and Event Professional Edition?
iDo Wedding Couple Edition is wedding software designed for brides and grooms planning their own wedding. iDo Wedding and Event Professional Edition is designed for wedding consultants and event professionals planning multiple events simultaneously while managing their business.
Will the information that I enter in iDo be safe?
Yes. iDo Wedding and Event Professional Edition is installed locally on your personal computer, not the web. All information that you enter goes into a database. The default location of the database file is: C:\Elm Software\iDoWPE\Database\idowpe.elmdata.

Note: The database can reside anywhere on your network (wireless or connected).
Can I manage multiple occasions simultaneously?
Yes. iDo Wedding and Event Professional Edition allows you to manage an infinite number of occasions at the same time. Simply create a unique occasion for every event that you will be planning. For each occasion created in iDo, you will be able to provide full-service planning.
Can multiple people use iDo simultaneously?
Yes. iDo Wedding and Event Professional Edition can be installed on multiple computers on your network. All computers can then be configured to point to the same database. If you have any questions about setting up your network during the free trial period, please contact us.
How does iDo track the status of my clients?
Yes. When adding new clients into iDo, denote whether they are active, inactive or a lead. Active clients are those who have a current event that you are planning, inactive clients are those whose events have passed, and leads are clients who have expressed an interest in your services.
What is the best way to enter my clients' guest lists into iDo?
iDo Wedding and Event Professional Edition comes with a preformatted csv file that you can send to your clients. After they fill it out, they can send it back to you via email and you can easily import this file into iDo. The file is located at: C:\Elm Software\iDoWPE\Support\Contacts.csv.
Can I track my business finances?
Yes. Our Finances section stores money-in and money-out transactions, both scheduled and received. In iDo Wedding and Event Professional Edition, we have pre-loaded a list of tax categories to help keep you organized at tax time. We are dedicated to the continual improvement of iDo and all of your reporting needs.
How do I add my company logo to the iDo reports?
Please email us your logo as an attachment. We will create two files and send them to you with 'save instructions'. Your logo will then appear on the top of every report.
What is a certificate file?
The certificate file is an encrypted file that authenticates your license of iDo Wedding and Event Professional Edition when installed on your computer. You will need to install a unique certificate file on each computer using iDo Wedding and Event Professional Edition.
After you have purchased iDo, we will assist you in authenticating your certificates.
Will iDo Wedding and Event Professional Edition work on our wireless/wired network?
Yes. iDo Wedding and Event Professional Edition can be installed on multiple computers and link to a single database over your network. Each computer will need to have iDo installed and a purchased license. We will assist you in setting up your iDo network.
What happens to my information if my computer crashes?
Because computers do crash, Elm Software encourages you to periodically backup your iDo database located at: C:\Elm Software\iDoWPE\iDoWPE.elmdata.
This file contains all of your wedding data that has been entered into iDo. Save this database file to a thumb drive, zip drive, CD or other location separate from your computer. If your computer does happen to crash, simply reinstall iDo and restore your back-up database file to C:\Elm Software\iDoWPE\iDoWPE.elmdata.

Note: If you do not backup your database file and your computer crashes, all of your data will be lost.

Tabula Rasa Couple Edition

What is the difference between Tabula Rasa Couple Edition and Tabula Rasa Professional Edition?
Tabula Rasa Couple Edition is for brides and grooms where Tabula Rasa Professional Edition is for event planning professionals. Tabula Rasa Couple Edition integrates with iDo Wedding Couple Edition and provides three canvases to layout your event and seat your guests.
What does Tabula Rasa mean?
Tabula Rasa is latin for 'blank slate.' Read more on the wikipedia page.

Tabula Rasa Professional Edition

What is the difference between Tabula Rasa Professional Edition and Tabula Rasa Couple Edition?
Tabula Rasa Professional Edition is for event planning professionals where Tabula Rasa Couple Edition is for brides and grooms. Tabula Rasa Professional Edition integrates with iDo Wedding Professional Edition allowing you to import 'Attendees' directly into Tabula Rasa.
What does Tabula Rasa mean?
Tabula Rasa is latin for 'blank slate.' Read more on the wikipedia page.

PrintJobs

What stationery products does PrintJobs support?
PrintJobs is so flexible that it can support virtually any type of label, envelope and tent card product. When you add new products in PrintJobs, simply specify the dimensions of the product. You may even wish to specify dimensions of business card and paper products. Elm Software offers a variety of office and stationery products compatible with PrintJobs in its online shop.
Where can I find label, envelope and tent card products?
Please visit Elm Software's online shop to find a variety of office and stationery products that are compatible with PrintJobs.
Does PrintJobs link with iDo Wedding Couple Edition?
Yes. Contact information from the following areas of iDo Wedding Couple Edition will automatically be populated in PrintJobs: Contacts, Invitations, Attendees, Gifts and Vendors.
Does PrintJobs link with iDo Wedding and Event Professional Edition?
Yes. Contact information from the following areas of iDo Wedding Couple Edition will automatically be populated in PrintJobs: Clients, Contacts, Invitations, Attendees, Gifts and Vendors.
What languages does PrintJobs support?
PrintJobs is available in English, French, German and Spanish. Technical support is provided in English.
How do I import my contacts into PrintJobs?
You can import contacts in a custom 'My List' by importing a comma separated values file (.CSV). More information can be found by watching our feature tour.
Will PrintJobs work on our wireless/wired network?
Yes. PrintJobs can be installed on multiple computers and link to a single database over your network. Each computer will need to have PrintJobs installed and a purchased license. We will assist you in setting up your PrintJobs network.
What happens to my information if my computer crashes?
Because computers do crash, Elm Software encourages you to periodically backup your PrintJobs database located at: C:\Elm Software\PrintJobs\PrintJobs.elmdata.
This file contains all of your data that has been entered into PrintJobs. Save this database file to a thumb drive, zip drive, CD or other location separate from your computer. If your computer does happen to crash, simply reinstall PrintJobs and restore your back-up database file to C:\Elm Software\PrintJobs\PrintJobs.elmdata.

Note: If you do not backup your database file and your computer crashes, all of your data will be lost.